CSS - SAA Employees Survey -

CSS - SAA Employees Survey: View Response #9

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Your Occupation

Date of Travel

Flight #

Class of Travel and Seat #

Duty Travel Booking Process

Please provide us with reasons for your selected response.

How would you rate your experience at Check-in at the Airport

Do you have more feedback for the Check-In Team?

How would you rate the Boarding and Departure service?

Was your departure on time?

If delayed, were you kept informed?

Please provide additional comments, if any:

Inflight Service: Cabin Crew

Additional Comments:

Inflight Service: Food and Beverage

Any advice or recommendation for improvement?

Arrival & Baggage Services

Is there anything else you would like to share with us concerning your travel experience?

Senior Manager

11/9/2015

SQ478

Y 35D

The communication between SQ and SA was lengthy and took time.

	Poor		Average		Good
	1	2	3	4	5

How would you rate the Check-in service?
Waiting time at Check-in:
Grooming standards of Check-in personnel:
Friendliness and Professionalism at Check-in:
Staff Efficiency during Check-in:

You do not provide a button that says N/A. We checked in on line and went straight to the boarding gates!!!

	Poor		Average		Good
	1	2	3	4	5

Boarding information (signage)
Boarding announcements
Grooming standards of the gate personnel
Friendliness and Professionalism
Boarding efficiency
Priority Boarding
Your overall Boarding and Departure experience

YES

Once again you do not provide a N/A button - we had no priority boarding

	Poor		Average		Good
	1	2	3	4	5	N/A

Friendliness of our Cabin Crew
Grooming standards of Cabin Crew
Communication Skills
Helpfulness
The night service provided by the Crew (where applicable)
The cleanliness of the toilets and cabin
The overall service quality standards of our Cabin Crew

This was a Singapore Airlines flights not an SAA flight. Rephrase your "overall service quality standards of OUR Cabin Crew. SAA cabin crew should go for lessons at Singapore about caring, professionalism, friendly, on duty all night etc.... THERE IS NO CAMPARISON.

	Poor		Average		Good
	1	2	3	4	5

The Beverage Selection
The menu options and availability
The presentation of the meals
The overall food and beverage service system

They are excellent!!

	Poor		Average		Good
	1	2	3	4	5	N/A

Staff presence at the exit doors
Staff assistance
Baggage delivery times

How satisfied were you with the Approval process?

How satisfied were you with the travel confirmation process?

How efficient were the Travel Office personnel?

SAA is far behind on service levels. One flight can be good, next one average, next one poor. SQ IS EXCELLENT ALL THE TIME!!!